Suno

Use this article if you encounter an error or unexpected behavior during Noah ES setup. Each section describes a specific symptom and the steps to resolve it.

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Scenario: Manufacturer modules are missing after setup

Symptom: After completing setup, manufacturer fitting software (for example, Oticon Genie, Phonak Target, or ReSound Smart Fit) no longer appears in Noah.

Resolution: Reinstall the affected modules directly from each manufacturer's portal. Download links are available at <a href="https://www.himsa.com/noah-system/noah-modules/" rel="nofollow noopener noreferrer" target="_blank">HIMSA – Noah modules</a>.

Scenario: A program cannot be uninstalled

Symptom: You receive a permissions error or the uninstall fails when trying to remove Sycle Noah Sync, CounselEar Sync, or Noah 4.

Close the Uninstall a Program window.

Open Control Panel again by right-clicking and selecting Run as administrator.

1. Close the Uninstall a Program window.
2. Open Control Panel again by right-clicking and selecting Run as administrator.
3. Retry the uninstall.

If the error persists, contact Suno Support before proceeding.

Scenario: Expected program is not in the uninstall list

Symptom: You cannot find Sycle Noah Sync, CounselEar Sync, or another expected program in Uninstall a Program.

Resolution: Use the search field in Uninstall a Program to search by name. If the program still does not appear, it may not be installed on this computer — contact Suno Support to confirm before proceeding.

Scenario: Login fails after installing Noah

Symptom: Noah opens but you cannot log in, or you receive a login error.

Confirm your Noah ES credentials are correct.

Confirm the server is set to <code>Noah ES US</code> — not a local server or any other option.

1. Confirm your Noah ES credentials are correct.
2. Confirm the server is set to <code>Noah ES US</code> — not a local server or any other option.
3. Restart the computer and try again.

Symptom: The Noah installer stops responding, returns an error, or the computer becomes unresponsive during installation.

Confirm admin access is available on the computer.

Confirm the device stayed on and did not go to sleep during installation.

Restart the computer and run the installer again.

1. Confirm admin access is available on the computer.
2. Confirm the device stayed on and did not go to sleep during installation.
3. Restart the computer and run the installer again.

If you're still unable to resolve the issue, contact Suno Support with your clinic name, the step where you got stuck, and a description of any error messages displayed and we'll be happy to help.

Solutions to the most common errors and unexpected behavior encountered during Noah ES setup, organized by symptom.

Noah ES setup: common issues and fixes

Find answers and get help from Intercom Support and Community Experts

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Noah ES setup: common issues and fixes

Common scenarios and solutions

Scenario: Manufacturer modules are missing after setup

Scenario: A program cannot be uninstalled

Scenario: Expected program is not in the uninstall list

Scenario: Login fails after installing Noah

Scenario: Installation fails or freezes

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