Welcome to the step-by-step guide on how to mark a patient appointment as a No-Show in the case that the patient does not attend their scheduled appointment.
Mark the Appointment as a No-Show
If the patient does not appear, proceed with marking the appointment as a No-Show. You can do this in two ways:
Using the Scheduling Module
Click into the specific appointment within the scheduling module.
Click the down-arrow located to the right of the "Patient Arrived" option.
Select "No-Show" from the dropdown menu.
Using the Patient's Header
Locate the patient’s header towards the top-right of the screen.
Mark the appointment as "No-Show" using the available options.
No-Show Status Indicator
Once marked as a "No-Show," the appointment will display an updated icon of an eye with a slash within the scheduler. This icon serves as a quick reference to indicate a no-show.
Review No-Show Records
Suno maintains a detailed record of all appointments. To view the number of no-shows for a patient, access the "Appointments" section within their EMR.
Correct or Reschedule Appointments
If the patient arrives after being marked as a no-show, or if you wish to reschedule the appointment, you can:
Mark the patient as arrived and initiate the appointment via the scheduling module or the patient’s EMR.
This action will update the status from "No-Show" accordingly.
Further Assistance
If you have any additional questions or need further assistance, please feel free to reach out to our help desk.