Suno Help Center: Navigating Suno
Using the Search Bar
At the top of every module screen, you’ll find the search bar, powered by ElasticSearch. This allows you to search for patients using multiple data points, such as:
Name
Phone number
Email
Suno ID
Hearing aid serial number
Patient Search
If you search for a patient through one of the above data points, the system will display a list of matching patients with age and phone number for identification. Users can also add profile pictures for easier recognition.
Accessing a Patient’s EMR
Clicking on a patient’s name will open their Electronic Medical Record (EMR). More details on using the EMR are available in a separate guide.
Privacy Mode
The Privacy Mode button is located on the top bar. This feature hides personal identifying information, which is useful when sharing your screen.
Creating and Assigning Tasks
Suno allows you to create task reminders and assign them to other staff members. When a task is assigned, the recipient will receive a notification.
How to Create a Task
Navigate to the Tasks section.
Click Create and enter the details.
Assign the task to a staff member.
Click Save to finalize the task assignment.
Switching Between Clinics
To switch clinics:
Click on the clinic name in the top-right corner.
Select the clinic you want to switch to from the dropdown menu.
Sending Emails
Suno features an outbound, no-reply email function for sending messages efficiently.
Notifications
The notification bell in the top-right corner alerts you to incoming messages and other important updates.
Accessing Personal Settings and Logging Out
Clicking on your profile picture provides access to:
Personal settings
Logout option
Opening Multiple Tabs
Suno allows you to open multiple tabs for better workflow management. Since it is a web-based application, you can right-click on any section and select “Open in a new tab” to navigate without losing your place.
Summary
This guide covers essential navigation tools and features within Suno to help streamline your workflow. For further assistance, please visit our support page or contact our help desk.