This guide will walk you through submitting a Loss & Damage (L&D) claim for hearing aids in your system.
1. Navigate to the Hearing Aids Section
Go to the patient’s Hearing Aids section.
Click the Repair Hearing Aids button.
2. Start the L&D Service Workflow
The workflow will prompt you to choose whether to apply the service to a New Invoice or an Existing Invoice.
Note: To select an existing invoice, it must be in Draft or Ready to Bill status.
3. Select Devices for Submission
Choose which devices to include in the L&D claim.
Example: If you have two hearing aids and two receivers, but only the hearing aids need repair, deselect the receivers using the checkboxes.
4. Choose the Repair Service and Manufacturer
For Repair Service, select Loss & Damage Replacement.
Enter the Manufacturer (e.g., “Resound”) and select it from the dropdown.
5. Add Notes and Generate the Repair Form
You may add any relevant notes.
Select the option to Generate Repair Form.
Click Submit to proceed.
6. Complete the Repair Form Workflow
A Repair Form workflow will open.
Choose the appropriate Repair Form Template (e.g., “Resound L&D Form”).
Fill in all required fields marked with an asterisk (*).
Complete any additional information that will be included in the final repair form.
7. Select Repair Reasons and Modifications
Use the dropdown menus to select all applicable Repair Reasons and Modifications for each hearing aid.
Click Create Repair Form to generate the repair form as a PDF, which will open in a new tab for download.
8. Manage the Repair Order
A repair order is automatically created under the Orders sub-menu.
Update the order status as needed.
Once the repaired devices are returned to the clinic, you can check them back in.
9. Review or Create Repair Forms
If you need to review the repair form or forgot to generate it earlier, navigate to the Forms sub-menu.
From here, you can:
Review previously created forms.
Create a new repair form as needed.
10. Track L&D Warranty Usage
Use the Tags system to mark devices that have used their L&D warranty:
In the Hearing Aids section, click Add Tag on the device.
Select the L&D Warranty Used tag.
This tag also appears when you hover over the hearing aid information in the patient header, providing a quick reminder.
Need Help?
If you have any questions about the Loss & Damage submission process, please reach out to our support team. We’re always here to help!