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Getting Help & Providing Feedback

Learn how to get in touch with us when you have questions, concerns, or suggestions

Written by Blake Bays
Updated over a year ago

If you have questions, suggestions, or encounter any issues while using Suno, there are two ways to reach our support team.

Chat Support

For quick assistance, you can reach out to us via live chat:

  1. Click the chat icon in the bottom-left corner of the screen.


  2. Select the "Send us a message" option.


  3. Type your message and send it directly to our support team.

  4. You’ll receive notifications when a support representative responds.

Submitting an Issue

If you need to report a specific issue, you can use the Help feature:

  1. Click the Help button located below the chat icon.


  2. A screenshot of your current browser tab will be automatically captured.

  3. Optionally, annotate the screenshot to highlight the issue.


  4. Fill out the form with a Title and relevant details.

  5. Click Create Issue to submit your request.

Our support team will review your submission and get back to you as soon as possible.

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